{"id":245,"date":"2026-10-07T12:30:00","date_gmt":"2026-10-07T10:30:00","guid":{"rendered":"https:\/\/www.ubikasec.com\/de\/?page_id=245"},"modified":"2026-10-08T11:45:03","modified_gmt":"2026-10-08T09:45:03","slug":"technisches-support-center","status":"publish","type":"page","link":"https:\/\/www.ubikasec.com\/de\/services\/technisches-support-center\/","title":{"rendered":"Technisches Support-Center"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":54,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"tpl-base.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-245","page","type-page","status-publish","hentry"],"acf":{"headings":[{"acf_fc_layout":"base","title_category_icon":102,"title_category":"Baustein 01 \u2014 die Basis","title_category_color":"clr-pink","title":"Technisches<\/span> Support-Center","title_color":"clr-turquoise","title_description":"Support und Wartung Ihrer UBIKA-L\u00f6sungen, verf\u00fcgbar ab dem ersten Tag als Kunde. Drei Service-Level, um den Support an die Kritikalit\u00e4t Ihrer Anwendungen anzupassen.","title_description_theme":"content-text-dark","title_buttons":[{"title_buttons_button":"","title_buttons_button_ext":"https:\/\/my.ubikasec.com\/","title_buttons_button_theme":"cta-white-pink","title_buttons_button_label":"Support-Portal \u00f6ffnen","title_buttons_button_target":true},{"title_buttons_button":"","title_buttons_button_ext":"https:\/\/www.ubikasec.com\/de\/services\/technisches-support-center\/#niveaux","title_buttons_button_theme":"cta-line-white-turquoise","title_buttons_button_label":"Service-Level vergleichen","title_buttons_button_target":false}],"background":"bg-gradient-purple-blue-bl","padding_top":"pt-xxlarge","padding_bottom":"pb-xxlarge","decoration":"deco-br","separator_top":false,"separator_top_color":"sep-white","separator_bottom":true,"separator_bottom_color":"sep-white","opt_breadcrumb":true,"opt_breadcrumb_theme":"breadcrumb-dark"}],"background_image":"","modules":[{"acf_fc_layout":"split","mod_eyebrow":"Der Service","mod_eyebrow_color":"clr-turquoise","mod_title":"UBIKA<\/span> Support & Maintenance","mod_title_color":"clr-purple","mod_title_alignment":"align-left","mod_wysiwyg":"","mod_wysiwyg_theme":"content-text-light","mod_col_left":[{"acf_fc_layout":"mod_item_text","mod_item_text_el":"

Bei UBIKA wissen wir, dass die Leistungsf\u00e4higkeit Ihrer L\u00f6sungen nicht mit der Produktivsetzung endet. Unser Support- und Wartungsservice gew\u00e4hrleistet Verf\u00fcgbarkeit, Sicherheit und eine kontinuierliche Weiterentwicklung Ihrer L\u00f6sungen.<\/p>\r\n

Unser Team unterst\u00fctzt Sie im t\u00e4glichen Betrieb, um die Verf\u00fcgbarkeit Ihrer Anwendungen, Websites und APIs auf allen unseren L\u00f6sungen sicherzustellen. Dabei sorgen wir f\u00fcr ein optimales Leistungs- und Sicherheitsniveau.<\/p>\r\n

Das UBIKA Support-Team bietet Ihnen eine pers\u00f6nliche Betreuung und langfristige Unterst\u00fctzung, damit sich Ihre L\u00f6sungen entsprechend Ihren Anforderungen weiterentwickeln. Wir bieten drei Support-Level: Basic, Pro und Premium.<\/p>\r\n

Die 24\/7-Abdeckung gilt f\u00fcr Vorf\u00e4lle der Kritikalit\u00e4t 1 (P1): Sie ist f\u00fcr Cloud Protector-Kunden sowie f\u00fcr WAAP Gateway-Kunden mit Premium-Support enthalten. Alle anderen Anfragen werden innerhalb des 8\/5-Servicefensters bearbeitet.<\/p>\r\n

Service-Level vergleichen<\/a>Support-Portal<\/a><\/div>","item_options":{"item_option_paragraph_theme":"content-text-light"}}],"mod_col_right":[{"acf_fc_layout":"mod_item_text","mod_item_text_el":"
<\/i><\/span>\r\n

Unsere Leistungen umfassen<\/h4>\r\n
    \r\n
  • Einen zu 100 % in Montpellier ans\u00e4ssigen Support-Service<\/strong>, bestehend aus System-, Netzwerk- und Cybersecurity-Engineers<\/li>\r\n
  • Ein Dokumentationsportal f\u00fcr unsere Nutzer in franz\u00f6sischer und englischer Sprache<\/li>\r\n
  • Ein dediziertes, rund um die Uhr verf\u00fcgbares Portal zum Erstellen und Verfolgen von Incident-Tickets<\/li>\r\n
  • Fehlerbehebung und L\u00f6sung von Incidents <\/li>\r\n
  • Sicherheitsupdates und technische Weiterentwicklungen<\/li>\r\n
  • Unterst\u00fctzung bei der Weiterentwicklung Ihrer L\u00f6sung<\/li>\r\n<\/ul><\/div><\/div>","item_options":{"item_option_paragraph_theme":"content-text-light"}}],"columns_theme":"col-transparent","background_image":"","background":"bg-solid-white","padding_top":"pt-xlarge","padding_bottom":"pb-large","decoration":"deco-none","separator_top":false,"separator_top_color":"sep-white","separator_bottom":false,"separator_bottom_color":"sep-white","left_valign":"force-v-align-top","right_valign":"force-v-align-top","unique_id":""},{"acf_fc_layout":"heading","mod_eyebrow":"Service-Level","mod_eyebrow_color":"clr-purple","mod_title":"Basic, Pro oder Premium","mod_title_color":"clr-purple","mod_title_alignment":"align-center","mod_wysiwyg":"Die Servicezusagen unterscheiden sich je nach L\u00f6sung: Die Details werden f\u00fcr WAAP Gateway und Cloud Protector separat dargestellt.","mod_wysiwyg_theme":"content-text-light","background":"bg-solid-white","padding_top":"pt-medium","padding_bottom":"pb-medium","decoration":"deco-none","separator_top":false,"separator_top_color":"sep-white","separator_bottom":false,"separator_bottom_color":"sep-white","unique_id":"niveaux"},{"acf_fc_layout":"html","html_editor":"

    <\/i> Scrollen Sie horizontal, um die Service-Level zu vergleichen.<\/p>\r\n

    \r\n

    <\/i> WAAP Gateway Support- & Wartungspl\u00e4ne<\/small><\/h3>\r\n\r\n
    \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n
    Vergleich der WAAP Gateway Support- und Wartungspl\u00e4ne: Basic, Pro und Premium<\/caption>\r\n
    <\/th>\r\n \r\n <\/i>Basic<\/span>\r\n Standard-Servicefenster, angemessene Reaktions- und L\u00f6sungszeiten, begrenzte Ressourcen<\/span>\r\n <\/th>\r\n \r\n <\/i>Pro<\/span>\r\n Schnellere Reaktionszeiten und Zugang zu Anwenderunterst\u00fctzung<\/span>\r\n <\/th>\r\n \r\n <\/i>Premium<\/span>\r\n Zugang zu UBIKA-Expertenressourcen f\u00fcr anspruchsvolle oder gesch\u00e4ftskritische Umgebungen<\/span>\r\n <\/th>\r\n <\/tr>\r\n <\/thead>\r\n
    <\/i>Serviceanfragen<\/td><\/tr>\r\n
    Zugang zur Ticketing-Plattform
    + Servicezeiten<\/th>\r\n     		8\/5<\/td>\r\n 8\/5<\/td>\r\n 24\/7<\/td>\r\n <\/tr>\r\n
    Telefonischer Support<\/th>\r\n <\/i>(1)<\/span>Unter bestimmten Bedingungen enthalten<\/span><\/td>\r\n <\/i>Enthalten<\/span><\/td>\r\n <\/i>Enthalten<\/span><\/td>\r\n <\/tr>\r\n\r\n
    <\/i>Hardware-Support<\/td><\/tr>\r\n
    5 Jahre Support f\u00fcr physische Appliances inklusive<\/th>\r\n <\/i>Enthalten<\/span><\/td>\r\n <\/i>Enthalten<\/span><\/td>\r\n <\/i>Enthalten<\/span><\/td>\r\n <\/tr>\r\n
    RMA<\/th>\r\n T+2<\/td>\r\n T+1 (2)<\/span><\/td>\r\n T+1 (2)<\/span><\/td>\r\n <\/tr>\r\n\r\n
    <\/i>Reaktionszeiten (Produktivumgebung)<\/td><\/tr>\r\n
    Kritikalit\u00e4t 1: Dringend<\/th>\r\n 2 Gesch\u00e4ftsstunden<\/td>\r\n 1 Gesch\u00e4ftsstunde<\/td>\r\n < 1 Stunde<\/td>\r\n <\/tr>\r\n
    Kritikalit\u00e4t 2: Hoch<\/th>\r\n 4 Gesch\u00e4ftsstunden<\/td>\r\n 2 Gesch\u00e4ftsstunden<\/td>\r\n 2 Gesch\u00e4ftsstunden<\/td>\r\n <\/tr>\r\n
    Kritikalit\u00e4t 3: Mittel<\/th>\r\n 1 Gesch\u00e4ftstag<\/td>\r\n 4 Gesch\u00e4ftsstunden<\/td>\r\n 4 Gesch\u00e4ftsstunden<\/td>\r\n <\/tr>\r\n
    Kritikalit\u00e4t 4: Niedrig<\/th>\r\n 2 Gesch\u00e4ftstage<\/td>\r\n 8 Gesch\u00e4ftsstunden<\/td>\r\n 8 Gesch\u00e4ftsstunden<\/td>\r\n <\/tr>\r\n\r\n
    <\/i>UBIKA-Ressourcen<\/td><\/tr>\r\n
    Knowledge Base, FAQ, Online-Dokumentation<\/th>\r\n <\/i>Enthalten<\/span><\/td>\r\n <\/i>Enthalten<\/span><\/td>\r\n <\/i>Enthalten<\/span><\/td>\r\n <\/tr>\r\n
    Dedizierter Technical Account Manager<\/th>\r\n <\/i>Nicht enthalten<\/span><\/td>\r\n <\/i>Nicht enthalten<\/span><\/td>\r\n <\/i>Enthalten<\/span><\/td>\r\n <\/tr>\r\n
    Schulungen<\/th>\r\n <\/i>Nicht enthalten<\/span><\/td>\r\n 2 Online-Schulungen pro Jahr (3)<\/span>3 Monate g\u00fcltig, Lab inklusive<\/small><\/td>\r\n 4 Online-Schulungen pro Jahr (3)<\/span>6 Monate g\u00fcltig, Lab inklusive<\/small><\/td>\r\n <\/tr>\r\n <\/tbody>\r\n <\/table>\r\n <\/div>\r\n\r\n

    \r\n (1)<\/strong> Nur f\u00fcr Incidents der Kritikalit\u00e4t 1 (P1).
    \r\n (2)<\/strong> Versandkosten inklusive, sofern die zur Best\u00e4tigung der Diagnose erforderlichen Informationen bereitgestellt wurden.
    \r\n (3)<\/strong> Eine Schulung = ein Benutzer.\r\n <\/p>\r\n<\/div>","background":"bg-solid-white","padding_top":"pt-medium","padding_bottom":"pb-medium","decoration":"deco-none","separator_top":false,"separator_top_color":"sep-white","separator_bottom":false,"separator_bottom_color":"sep-white","unique_id":""},{"acf_fc_layout":"html","html_editor":"

    \r\n

    <\/i> Cloud Protector Support-Pl\u00e4ne<\/small><\/h3>\r\n
    \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n
    Vergleich der Cloud Protector Support-Pl\u00e4ne: Basic, Pro und Premium<\/caption>\r\n
    <\/th>\r\n \r\n <\/i>Basic<\/span>\r\n Standard-Servicefenster, angemessene Reaktions- und L\u00f6sungszeiten, begrenzte Ressourcen<\/span>\r\n <\/th>\r\n \r\n <\/i>Pro<\/span>\r\n Schnellere Reaktionszeiten und Zugang zu Anwenderunterst\u00fctzung<\/span>\r\n <\/th>\r\n \r\n <\/i>Premium<\/span>\r\n Zugang zu UBIKA-Expertenressourcen f\u00fcr anspruchsvolle oder gesch\u00e4ftskritische Umgebungen<\/span>\r\n <\/th>\r\n <\/tr>\r\n <\/thead>\r\n
    <\/i>Serviceanfragen<\/td><\/tr>\r\n
    Hotline-Zugang: P1 \u2014 Infrastruktur nicht verf\u00fcgbar<\/th>\r\n 24\/7<\/td>\r\n 24\/7<\/td>\r\n 24\/7<\/td>\r\n <\/tr>\r\n
    Hotline-Zugang: Services (z. B. Konfiguration) oder Incidents au\u00dferhalb von P1<\/th>\r\n 8\/5<\/td>\r\n 8\/5<\/td>\r\n 8\/5<\/td>\r\n <\/tr>\r\n
    Telefonischer Support<\/th>\r\n <\/i>(1)<\/span>Unter bestimmten Bedingungen enthalten<\/span><\/td>\r\n <\/i>Enthalten<\/span><\/td>\r\n <\/i>Enthalten<\/span><\/td>\r\n <\/tr>\r\n\r\n
    <\/i>Ticket-Abdeckung<\/td><\/tr>\r\n
    Technisch<\/th>\r\n <\/i>Enthalten<\/span><\/td>\r\n <\/i>Enthalten<\/span><\/td>\r\n <\/i>Enthalten<\/span><\/td>\r\n <\/tr>\r\n
    Anzahl der Konfigurations-\/Nutzungstickets pro Jahr (2)<\/span><\/th>\r\n <\/i>Nicht enthalten<\/span><\/td>\r\n 5<\/td>\r\n 10<\/td>\r\n <\/tr>\r\n\r\n
    <\/i>Reaktionszeiten (Produktivumgebung)<\/td><\/tr>\r\n
    Kritikalit\u00e4t 1: Dringend<\/th>\r\n 2 Gesch\u00e4ftsstunden<\/td>\r\n 1 Gesch\u00e4ftsstunde<\/td>\r\n < 1 Stunde<\/td>\r\n <\/tr>\r\n
    Kritikalit\u00e4t 2: Hoch<\/th>\r\n 4 Gesch\u00e4ftsstunden<\/td>\r\n 2 Gesch\u00e4ftsstunden<\/td>\r\n 2 Gesch\u00e4ftsstunden<\/td>\r\n <\/tr>\r\n
    Kritikalit\u00e4t 3: Mittel<\/th>\r\n 1 Gesch\u00e4ftstag<\/td>\r\n 4 Gesch\u00e4ftsstunden<\/td>\r\n 4 Gesch\u00e4ftsstunden<\/td>\r\n <\/tr>\r\n
    Kritikalit\u00e4t 4: Niedrig<\/th>\r\n 2 Gesch\u00e4ftstage<\/td>\r\n 8 Gesch\u00e4ftsstunden<\/td>\r\n 8 Gesch\u00e4ftsstunden<\/td>\r\n <\/tr>\r\n\r\n
    <\/i>UBIKA-Ressourcen<\/td><\/tr>\r\n
    Knowledge Base, FAQ, Online-Dokumentation<\/th>\r\n <\/i>Enthalten<\/span><\/td>\r\n <\/i>Enthalten<\/span><\/td>\r\n <\/i>Enthalten<\/span><\/td>\r\n <\/tr>\r\n
    Dedizierter Technical Account Manager<\/th>\r\n <\/i>Nicht enthalten<\/span><\/td>\r\n <\/i>Nicht enthalten<\/span><\/td>\r\n <\/i>Enthalten<\/span><\/td>\r\n <\/tr>\r\n
    Schulungen<\/th>\r\n <\/i>Nicht enthalten<\/span><\/td>\r\n 2 Online-Schulungen pro Jahr3 Monate g\u00fcltig<\/small><\/td>\r\n 4 Online-Schulungen pro Jahr6 Monate g\u00fcltig<\/small><\/td>\r\n <\/tr>\r\n <\/tbody>\r\n <\/table>\r\n <\/div>\r\n\r\n

    \r\n (1)<\/strong> Nur f\u00fcr Incidents der Kritikalit\u00e4t 1 (P1).
    \r\n (2)<\/strong> Pro Umgebung. Nicht auf das Folgejahr \u00fcbertragbar.\r\n <\/p>\r\n<\/div>","background":"bg-solid-white","padding_top":"pt-large","padding_bottom":"pb-xlarge","decoration":"deco-none","separator_top":false,"separator_top_color":"sep-white","separator_bottom":false,"separator_bottom_color":"sep-white","unique_id":""},{"acf_fc_layout":"heading","mod_eyebrow":"Unsere Kennzahlen \u2014 Technischer Support","mod_eyebrow_color":"clr-turquoise","mod_title":"Kennzahlen zu Incident-Bearbeitung und Kundenzufriedenheit im Jahr 2025<\/span>","mod_title_color":"clr-turquoise","mod_title_alignment":"align-center","mod_wysiwyg":"","mod_wysiwyg_theme":"content-text-light","background":"bg-gradient-purple-darkpurple-ml","padding_top":"pt-xlarge","padding_bottom":"pt-none","decoration":"deco-none","separator_top":false,"separator_top_color":"sep-white","separator_bottom":false,"separator_bottom_color":"sep-white","unique_id":""},{"acf_fc_layout":"html","html_editor":"

    \r\n
    \r\n
    \r\n \r\n <\/circle>\r\n <\/circle>\r\n <\/svg>\r\n 4,82<\/b>\/ 5<\/em><\/span>\r\n <\/div>\r\n
    CSAT<\/div>\r\n
    Kundenzufriedenheit bei Abschluss eines Tickets<\/div>\r\n <\/div>\r\n\r\n
    \r\n
    \r\n \r\n <\/circle>\r\n <\/circle>\r\n <\/svg>\r\n 4,83<\/b>\/ 5<\/em><\/span>\r\n <\/div>\r\n
    CES<\/div>\r\n
    Einfachheit der Kundenerfahrung (Customer Effort Score)<\/div>\r\n <\/div>\r\n\r\n
    \r\n
    \r\n \r\n <\/circle>\r\n <\/circle>\r\n <\/svg>\r\n 4,74<\/b>\/ 5<\/em><\/span>\r\n <\/div>\r\n
    Produktzufriedenheit<\/div>\r\n
    Bewertung unserer L\u00f6sungen durch unsere Kunden<\/div>\r\n <\/div>\r\n\r\n
    \r\n 71,34<\/b>\r\n
    NPS<\/div>\r\n
    Net Promoter Score auf einer Skala von \u2212100 bis +100<\/div>\r\n <\/div>\r\n<\/div>\r\n\r\n
    \r\n
    \r\n 7\u201904\u2019\u2019<\/span>\r\n Durchschnittliche Zeit bis zur ersten Antwort<\/strong>
    Bei UBIKA erfolgt die erste Antwort nicht automatisiert: Sie beinhaltet bereits eine erste Analyse der Situation.<\/span>\r\n <\/div>\r\n\r\n
    \r\n 100 %<\/span>\r\n Einhaltung unserer vertraglichen Verpflichtungen<\/strong>
    Einhaltung der zugesagten GTI-Interventionszeiten.<\/span>\r\n <\/span><\/span>\r\n <\/div>\r\n\r\n
    \r\n 6,82 %<\/span>\r\n Anteil kritischer Incidents (P1)<\/span>\r\n <\/span><\/span>\r\n <\/div>\r\n\r\n
    \r\n 9,43 %<\/span>\r\n Anteil der Tickets, die zur Identifizierung eines Produktfehlers f\u00fchren<\/span>\r\n <\/span><\/span>\r\n <\/div>\r\n<\/div>","background":"bg-gradient-purple-darkpurple-ml","padding_top":"pt-medium","padding_bottom":"pb-small","decoration":"deco-none","separator_top":false,"separator_top_color":"sep-white","separator_bottom":false,"separator_bottom_color":"sep-white","unique_id":""},{"acf_fc_layout":"wysiwyg","mod_wysiwyg":"

    Bei UBIKA steht die Kundenzufriedenheit im Mittelpunkt unseres Handelns. Die Qualit\u00e4t unseres technischen Supports ist dabei ein wesentlicher Bestandteil.<\/p>\r\n

    Deshalb legen wir gro\u00dfen Wert auf hervorragende Kennzahlen bei Abschluss eines Tickets.<\/p>","mod_wysiwyg_theme":"content-text-dark","background":"bg-gradient-purple-darkpurple-ml","padding_top":"pt-small","padding_bottom":"pb-xlarge","decoration":"deco-none","separator_top":false,"separator_top_color":"sep-white","separator_bottom":false,"separator_bottom_color":"sep-white","unique_id":""},{"acf_fc_layout":"heading","mod_eyebrow":"","mod_eyebrow_color":"clr-purple","mod_title":"Eine Frage zu Ihrem Support-Level?","mod_title_color":"clr-white","mod_title_alignment":"align-center","mod_wysiwyg":"Unser Customer-Care-Team hilft Ihnen dabei, das Service-Level auszuw\u00e4hlen, das am besten zur Kritikalit\u00e4t Ihrer Anwendungen passt.","mod_wysiwyg_theme":"content-text-dark","background":"bg-gradient-purple-darkpurple-ml","padding_top":"pt-medium","padding_bottom":"pt-none","decoration":"deco-none","separator_top":false,"separator_top_color":"sep-white","separator_bottom":false,"separator_bottom_color":"sep-white","unique_id":""},{"acf_fc_layout":"buttons_advanced","button":[{"advanced_link":{"type":"post","value":"32","title":"Kontaktieren Sie uns","target":false},"button_style":"cta-turquoise-white"},{"advanced_link":{"type":"post","value":"54","title":"Zur\u00fcck zu UBIKARE","target":false},"button_style":"cta-line-white-turquoise"}],"background":"bg-gradient-purple-darkpurple-ml","padding_top":"pt-small","padding_bottom":"pb-xlarge","decoration":"deco-none","separator_top":false,"separator_top_color":"sep-white","separator_bottom":false,"separator_bottom_color":"sep-white","button_align":"align-center","unique_id":""}],"custom_css":"\/* Global Navigation - Active state *\/\r\n.menu-root-services 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td{background:#f6f4fd}\r\n.tier-table .yes{color:#0ab592;font-size:1.15rem}\r\n.tier-table .yes-cond{color:#f08a24;font-size:1.15rem}\r\n.tier-table .fn{font-size:.7rem;font-weight:700;color:#f08a24;vertical-align:super;margin-left:2px}\r\n.tier-note{font-size:.85rem;color:var(--ubk-grey);opacity:.75;margin-top:1rem;line-height:1.5}\r\n.tier-note strong{color:#f08a24}\r\n.tier-block{margin-bottom:3.6rem}\r\n.tier-block:last-child{margin-bottom:0}\r\n.tier-title{display:flex;align-items:center;flex-wrap:wrap;gap:.7rem;font-size:1.35rem;color:var(--ubk-purple);margin-bottom:.9rem}\r\n.tier-title i{color:var(--ubk-blue);font-size:1.05rem}\r\n.tier-title small{font-weight:400;font-size:.85rem;color:var(--ubk-grey);letter-spacing:0;text-transform:none;opacity:.8}\r\n.tier-table .no{color:#c9c4d8;font-size:1.15rem}\r\n.tier-table td small{display:block;font-weight:400;opacity:.75;margin-top:.25rem;font-size:.82rem;line-height:1.35}\r\n.tier-warn{display:flex;gap:.75rem;align-items:flex-start;background:#fff6e5;border:1px solid #f3d9a4;border-left:5px solid #f08a24;border-radius:12px;padding:14px 18px;font-size:.92rem;line-height:1.5;color:var(--ubk-grey);margin:0 0 1.3rem}\r\n.tier-warn i{color:#f08a24;margin-top:.2rem;flex:0 0 auto}\r\n.tier-warn strong{color:var(--ubk-purple)}\r\n\r\n\/* Module #6 *\/\r\n.kpi-gauges{display:grid;grid-template-columns:repeat(4,1fr);gap:24px;margin-top:1rem}\r\n@media(max-width:900px){.kpi-gauges{grid-template-columns:repeat(2,1fr)}}\r\n@media(max-width:480px){.kpi-gauges{grid-template-columns:1fr}}\r\n.kpi-card{background:rgba(255,255,255,.06);border:1px solid rgba(255,255,255,.14);border-radius:18px;padding:26px 18px;text-align:center}\r\n.gauge-wrap{position:relative;width:132px;margin:0 auto .9rem}\r\n.gauge{width:132px;height:132px;display:block;transform:rotate(-90deg)}\r\n.gauge .g-track{fill:none;stroke:rgba(255,255,255,.14);stroke-width:9}\r\n.gauge .g-val{fill:none;stroke:var(--ubk-turquoise);stroke-width:9;stroke-linecap:round;transition:stroke-dasharray .8s ease}\r\n.gauge-num{position:absolute;inset:0;display:flex;flex-direction:column;align-items:center;justify-content:center}\r\n.gauge-num b{font-family:var(--ubk-font-title);font-weight:900;font-size:1.95rem;color:#fff;line-height:1}\r\n.gauge-num em{font-style:normal;font-size:.8rem;color:var(--ubk-white-alpha);opacity:.75;margin-top:.15rem}\r\n.kpi-card .kpi-label{font-family:var(--ubk-font-title);font-weight:700;font-size:1rem;color:#fff}\r\n.kpi-card .kpi-sub{font-size:.85rem;color:var(--ubk-white-alpha);opacity:.75;line-height:1.4;margin-top:.35rem}\r\n.kpi-hero b{font-family:var(--ubk-font-title);font-weight:900;font-size:3.4rem;color:var(--ubk-turquoise);line-height:1;display:block;margin:1.7rem 0 1.9rem}\r\n\r\n.kpi-tiles{display:grid;grid-template-columns:repeat(4,1fr);gap:24px;margin-top:24px}\r\n@media(max-width:900px){.kpi-tiles{grid-template-columns:repeat(2,1fr)}}\r\n@media(max-width:480px){.kpi-tiles{grid-template-columns:1fr}}\r\n.kpi-tile{background:rgba(255,255,255,.06);border:1px solid rgba(255,255,255,.14);border-radius:16px;padding:24px 22px;display:flex;flex-direction:column}\r\n.kpi-tile .t-val{font-family:var(--ubk-font-title);font-weight:900;font-size:2.4rem;color:#fff;line-height:1}\r\n.kpi-tile .t-val.todo{font-size:1.05rem;color:var(--ubk-turquoise);opacity:.85;font-weight:700;padding:.55rem 0}\r\n.kpi-tile .t-label{font-size:.93rem;color:var(--ubk-white-alpha);line-height:1.45;margin-top:.6rem;flex-grow:1}\r\n.kpi-bar{height:6px;border-radius:4px;background:rgba(255,255,255,.14);margin-top:1rem;overflow:hidden}\r\n.kpi-bar span{display:block;height:100%;border-radius:4px;background:var(--ubk-turquoise)}\r\n.kpi-foot{margin:2.4rem auto 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