{"id":247,"date":"2026-10-07T12:30:49","date_gmt":"2026-10-07T10:30:49","guid":{"rendered":"https:\/\/www.ubikasec.com\/de\/?page_id=247"},"modified":"2026-10-08T14:53:03","modified_gmt":"2026-10-08T12:53:03","slug":"service-tickets","status":"publish","type":"page","link":"https:\/\/www.ubikasec.com\/de\/services\/service-tickets\/","title":{"rendered":"Service-Tickets"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":54,"menu_order":6,"comment_status":"closed","ping_status":"closed","template":"tpl-base.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-247","page","type-page","status-publish","hentry"],"acf":{"headings":[{"acf_fc_layout":"base","title_category_icon":102,"title_category":"Service-Tickets","title_category_color":"clr-pink","title":"<span>Vorausbezahlte Service-Tickets<\/span> f\u00fcr kurzfristige und punktuelle Anforderungen","title_color":"clr-turquoise","title_description":"Einfache Services, schnell erbracht und bedarfsgerecht genutzt \u2013 ohne ein vollst\u00e4ndiges Projekt aufzusetzen.","title_description_theme":"content-text-dark","title_buttons":[{"title_buttons_button":32,"title_buttons_button_ext":"","title_buttons_button_theme":"cta-white-pink","title_buttons_button_label":"Service-Tickets bestellen","title_buttons_button_target":false},{"title_buttons_button":"","title_buttons_button_ext":"https:\/\/www.ubikasec.com\/de\/services\/service-tickets\/","title_buttons_button_theme":"cta-white-pink","title_buttons_button_label":"Anwendungsf\u00e4lle 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Modell","item_options":{"item_option_alignment":"align-left","item_option_color":"clr-purple"}},{"acf_fc_layout":"mod_item_text","mod_item_text_el":"<ul>\r\n<li>Tickets einzeln oder in Paketen mit 5 \/ 10 \/ 20 \/ 50 Tickets erh\u00e4ltlich<\/li>\r\n<li>Zahlung bei Bestellung, mit einer G\u00fcltigkeit von 1 Jahr<\/li>\r\n<li>1 Ticket = bis zu 2 Stunden Serviceleistung<\/li>\r\n<li>Die Leistung kann bereits am n\u00e4chsten Werktag erbracht werden<\/li>\r\n<\/ul>","item_options":{"item_option_paragraph_theme":"content-text-light"}}],"mod_col_right":[{"acf_fc_layout":"mod_item_text","mod_item_text_el":"<div class=\"split-media\"><div class=\"split-figure\" style=\"flex-direction:column;gap:14px\"><i class=\"fa-solid fa-ticket\"><\/i><span style=\"font-family:var(--ubk-font-title);font-weight:900;color:var(--ubk-grey);font-size:1.4rem\">1 Ticket = 2 Stunden<\/span><span style=\"color:var(--ubk-grey);max-width:300px\">Pakete mit 5, 10, 20 oder 50 Tickets \u2013 flexibel nach Bedarf einl\u00f6sbar.<\/span><\/div><\/div>","item_options":{"item_option_paragraph_theme":"content-text-light"}}],"columns_theme":"col-transparent","background_image":"","background":"bg-solid-white","padding_top":"pt-xlarge","padding_bottom":"pb-small","decoration":"deco-none","separator_top":false,"separator_top_color":"sep-white","separator_bottom":false,"separator_bottom_color":"sep-white","left_valign":"force-v-align-middle","right_valign":"force-v-align-middle","unique_id":""},{"acf_fc_layout":"grid","mod_eyebrow":"","mod_eyebrow_color":"clr-purple","mod_title":"","mod_title_color":"clr-purple","mod_title_alignment":"align-left","mod_wysiwyg":"","mod_wysiwyg_theme":"content-text-light","mod_items":[{"mod_item":[{"acf_fc_layout":"mod_item_title","mod_item_title_el":"5","item_options":{"item_option_alignment":"align-center","item_option_color":"clr-gradientpink"}},{"acf_fc_layout":"mod_item_text","mod_item_text_el":"tickets","item_options":{"item_option_paragraph_theme":"content-text-light"}}]},{"mod_item":[{"acf_fc_layout":"mod_item_title","mod_item_title_el":"10","item_options":{"item_option_alignment":"align-center","item_option_color":"clr-gradientpink"}},{"acf_fc_layout":"mod_item_text","mod_item_text_el":"tickets","item_options":{"item_option_paragraph_theme":"content-text-light"}}]},{"mod_item":[{"acf_fc_layout":"mod_item_title","mod_item_title_el":"20","item_options":{"item_option_alignment":"align-center","item_option_color":"clr-gradientpink"}},{"acf_fc_layout":"mod_item_text","mod_item_text_el":"tickets","item_options":{"item_option_paragraph_theme":"content-text-light"}}]},{"mod_item":[{"acf_fc_layout":"mod_item_title","mod_item_title_el":"50","item_options":{"item_option_alignment":"align-center","item_option_color":"clr-gradientpink"}},{"acf_fc_layout":"mod_item_text","mod_item_text_el":"tickets","item_options":{"item_option_paragraph_theme":"content-text-light"}}]}],"items_options":{"mod_items_theme":"card-white-outlined","mod_items_size":"width-25","mod_items_are_links":false},"background":"bg-solid-white","padding_top":"pt-none","padding_bottom":"pb-medium","decoration":"deco-none","separator_top":false,"separator_top_color":"sep-white","separator_bottom":false,"separator_bottom_color":"sep-white","unique_id":""},{"acf_fc_layout":"grid","mod_eyebrow":"","mod_eyebrow_color":"clr-purple","mod_title":"","mod_title_color":"clr-purple","mod_title_alignment":"align-left","mod_wysiwyg":"","mod_wysiwyg_theme":"content-text-light","mod_items":[{"mod_item":[{"acf_fc_layout":"mod_item_cat","mod_item_cat_el":"<i class=\"fa-solid fa-bolt\"><\/i>","item_options":{"item_option_alignment":"align-center"}},{"acf_fc_layout":"mod_item_title","mod_item_title_el":"Schnelligkeit","item_options":{"item_option_alignment":"align-center","item_option_color":"clr-white"}},{"acf_fc_layout":"mod_item_text","mod_item_text_el":"Die Leistung kann bereits am n\u00e4chsten Werktag erbracht werden.","item_options":{"item_option_paragraph_theme":"content-text-dark"}}]},{"mod_item":[{"acf_fc_layout":"mod_item_cat","mod_item_cat_el":"<i class=\"fa-solid fa-layer-group\"><\/i>","item_options":{"item_option_alignment":"align-center"}},{"acf_fc_layout":"mod_item_title","mod_item_title_el":"Flexibilit\u00e4t auf Ticket-Ebene","item_options":{"item_option_alignment":"align-center","item_option_color":"clr-white"}},{"acf_fc_layout":"mod_item_text","mod_item_text_el":"F\u00fcr einen sehr punktuellen Bedarf kann bereits ein einziges Ticket ausreichen.","item_options":{"item_option_paragraph_theme":"content-text-dark"}}]},{"mod_item":[{"acf_fc_layout":"mod_item_cat","mod_item_cat_el":"<i class=\"fa-solid fa-wallet\"><\/i>","item_options":{"item_option_alignment":"align-center"}},{"acf_fc_layout":"mod_item_title","mod_item_title_el":"Kontrolliertes Budget","item_options":{"item_option_alignment":"align-center","item_option_color":"clr-white"}},{"acf_fc_layout":"mod_item_text","mod_item_text_el":"Nutzen Sie Tickets bedarfsgerecht entsprechend Ihren tats\u00e4chlichen Anforderungen.","item_options":{"item_option_paragraph_theme":"content-text-dark"}}]}],"items_options":{"mod_items_theme":"card-alpha-white","mod_items_size":"width-33","mod_items_are_links":false},"background":"bg-gradient-purple-darkpurple-br","padding_top":"pt-large","padding_bottom":"pb-medium","decoration":"deco-none","separator_top":false,"separator_top_color":"sep-white","separator_bottom":false,"separator_bottom_color":"sep-white","unique_id":""},{"acf_fc_layout":"heading","mod_eyebrow":"Verf\u00fcgbare Leistungen","mod_eyebrow_color":"clr-turquoise","mod_title":"Was Sie <span style=\"color:var(--ubk-pink)\">Ticket f\u00fcr Ticket<\/span> erhalten","mod_title_color":"clr-purple","mod_title_alignment":"align-center","mod_wysiwyg":"Jede Leistung ist im Voraus klar definiert, sodass Sie vor der Beauftragung genau wissen, was Sie in Anspruch nehmen.","mod_wysiwyg_theme":"content-text-light","background":"bg-solid-lightblue","padding_top":"pt-xlarge","padding_bottom":"pt-none","decoration":"deco-none","separator_top":false,"separator_top_color":"sep-white","separator_bottom":false,"separator_bottom_color":"sep-white","unique_id":"exemples"},{"acf_fc_layout":"html","html_editor":"<!-- 1 TICKET -->\r\n<div class=\"uc-group\">\r\n    <div class=\"uc-head\">\r\n      <span class=\"uc-cost\">1 <small>Service-Ticket<\/small><\/span>\r\n      <span class=\"uc-rule\"><\/span>\r\n      <span class=\"uc-n\">6 Leistungen<\/span>\r\n    <\/div>\r\n    <div class=\"uc-grid\">\r\n      <article class=\"uc-card\">\r\n        <h4>Bearbeitung einer Gruppe von False Positives &amp; zugeh\u00f6rigen Ausnahmen<\/h4>\r\n        <p>UBIKA-Expertise zur Analyse und Bearbeitung einer Gruppe von False Positives (maximal 20) sowie zur Einrichtung granularer und detaillierter Ausnahmen, ohne die Anwendungssicherheit zu beeintr\u00e4chtigen.<\/p>\r\n        <ul class=\"uc-meta\">\r\n          <li><i class=\"fa-solid fa-cube\"><\/i> <strong>Alle L\u00f6sungen<\/strong><\/li>\r\n          <li><i class=\"fa-solid fa-file-lines\"><\/i> Ergebnis: Ausnahmeregeln<\/li>\r\n          <li><i class=\"fa-solid fa-plug\"><\/i> Remote-Zugriff auf die WAAP<\/li>\r\n        <\/ul>\r\n      <\/article>\r\n\r\n      <article class=\"uc-card\">\r\n        <h4>Erstellung eines einfachen Workflows<\/h4>\r\n        <p>Ein UBIKA-Engineer unterst\u00fctzt Sie bei der Erstellung eines einfachen, optimierten Workflows, der nach empfohlenen Best Practices konfiguriert und mit dem erwarteten Traffic getestet wird.<\/p>\r\n        <ul class=\"uc-meta\">\r\n          <li><i class=\"fa-solid fa-cube\"><\/i> <strong>WAAP Gateway<\/strong><\/li>\r\n          <li><i class=\"fa-solid fa-file-lines\"><\/i> Ergebnis: Backup des erstellten Workflows<\/li>\r\n          <li><i class=\"fa-solid fa-plug\"><\/i> Remote-Zugriff auf die WAAP<\/li>\r\n        <\/ul>\r\n      <\/article>\r\n\r\n      <article class=\"uc-card\">\r\n        <h4>Audit einer Sicherheitskonfiguration (1 Asset)<\/h4>\r\n        <p>Eine umfassende Analyse der aktivierten Security Engines, eine \u00dcbersicht aller verf\u00fcgbaren Engines sowie eine auf Ihre Anforderungen und Ihren Traffic abgestimmte Konfigurationsempfehlung.<\/p>\r\n        <ul class=\"uc-meta\">\r\n          <li><i class=\"fa-solid fa-cube\"><\/i> <strong>Cloud Protector<\/strong><\/li>\r\n          <li><i class=\"fa-solid fa-circle-plus\"><\/i> Implementierung und Test der Konfiguration: 1 oder mehrere zus\u00e4tzliche Tickets<\/li>\r\n        <\/ul>\r\n      <\/article>\r\n\r\n      <article class=\"uc-card\">\r\n        <h4>Know-how-Transfer \u2014 <code>appsectl<\/code> API<\/h4>\r\n        <p>Lernen Sie die CPNG <code>appsectl<\/code> API kennen, automatisieren Sie Ihre Administrationsaufgaben und erstellen Sie eigene Skripte.<\/p>\r\n        <ul class=\"uc-meta\">\r\n          <li><i class=\"fa-solid fa-cube\"><\/i> <strong>Cloud Protector<\/strong><\/li>\r\n          <li><i class=\"fa-solid fa-clock\"><\/i> Sitzung von maximal 2 Stunden<\/li>\r\n        <\/ul>\r\n      <\/article>\r\n\r\n      <article class=\"uc-card\">\r\n        <h4>Know-how-Transfer \u2014 REST API<\/h4>\r\n        <p>Lernen Sie die CPNG REST API kennen \u2013 f\u00fcr die Automatisierung der Administration, individuelle Skripte und die \u00dcbertragung von CPNG-Daten an Ihr SIEM, falls noch kein dedizierter Connector vorhanden ist.<\/p>\r\n        <ul class=\"uc-meta\">\r\n          <li><i class=\"fa-solid fa-cube\"><\/i> <strong>Cloud Protector<\/strong><\/li>\r\n          <li><i class=\"fa-solid fa-clock\"><\/i> Sitzung von maximal 2 Stunden<\/li>\r\n        <\/ul>\r\n      <\/article>\r\n\r\n      <article class=\"uc-card\">\r\n        <h4>Punktuelles Expertengespr\u00e4ch<\/h4>\r\n        <p>Ein gezieltes Gespr\u00e4ch mit einem Experten, um konkrete Fragen zu beantworten oder Blockaden zu l\u00f6sen: Projektstart (Rahmen, Ziele, Aktionsplan) oder Follow-up (Fortschritt, Abweichungen, Anpassungen). Kann erg\u00e4nzend zu einem klassischen Professional-Services-Projekt genutzt werden.<\/p>\r\n        <ul class=\"uc-meta\">\r\n          <li><i class=\"fa-solid fa-cube\"><\/i> <strong>Alle L\u00f6sungen<\/strong><\/li>\r\n          <li><i class=\"fa-solid fa-clock\"><\/i> Maximal 2 Stunden, mit geringem Vorbereitungsaufwand<\/li>\r\n          <li><i class=\"fa-solid fa-pen\"><\/i> Protokollierung durch den Kunden<\/li>\r\n        <\/ul>\r\n      <\/article>\r\n    <\/div>\r\n<\/div>\r\n\r\n<!-- 1 ODER 2 TICKETS -->\r\n<div class=\"uc-group\">\r\n    <div class=\"uc-head\">\r\n      <span class=\"uc-cost\">1 oder 2 <small>Service-Tickets<\/small><\/span>\r\n      <span class=\"uc-rule\"><\/span>\r\n      <span class=\"uc-n\">je nach Komplexit\u00e4t<\/span>\r\n    <\/div>\r\n    <div class=\"uc-grid cols-1\">\r\n      <article class=\"uc-card\">\r\n        <h4>Workflow-Audit<\/h4>\r\n        <p>Eine Voranalyse bestimmt die Komplexit\u00e4t des Workflows. Anschlie\u00dfend f\u00fchrt ein UBIKA-Engineer eine vollst\u00e4ndige Analyse durch: Optimierung der verwendeten Komponenten, der Lesbarkeit und Konfiguration des Workflows sowie Abgleich mit den empfohlenen Best Practices.<\/p>\r\n        <ul class=\"uc-meta\">\r\n          <li><i class=\"fa-solid fa-cube\"><\/i> <strong>WAAP Gateway<\/strong><\/li>\r\n          <li><i class=\"fa-solid fa-file-lines\"><\/i> Ergebnis: Backup des optimierten Workflows<\/li>\r\n          <li><i class=\"fa-solid fa-plug\"><\/i> Remote-Zugriff auf die WAAP<\/li>\r\n          <li><i class=\"fa-solid fa-ticket\"><\/i> <strong>1 Ticket<\/strong> f\u00fcr einen einfachen Workflow, <strong>2 Tickets<\/strong> f\u00fcr einen fortgeschrittenen Workflow<\/li>\r\n        <\/ul>\r\n      <\/article>\r\n    <\/div>\r\n    <p class=\"uc-foot\"><strong>Hinweis:<\/strong> Sehr komplexe Workflows k\u00f6nnen mehr als 2 Tickets erfordern. In jedem Fall wird dies bereits im Rahmen der Voranalyse mitgeteilt.<\/p>\r\n<\/div>\r\n\r\n<!-- 2 TICKETS -->\r\n<div class=\"uc-group\">\r\n    <div class=\"uc-head\">\r\n      <span class=\"uc-cost\">2 <small>Service-Tickets<\/small><\/span>\r\n      <span class=\"uc-rule\"><\/span>\r\n      <span class=\"uc-n\">1 Leistung<\/span>\r\n    <\/div>\r\n    <div class=\"uc-grid cols-1\">\r\n      <article class=\"uc-card\">\r\n        <h4>Security Update<\/h4>\r\n        <p>Profitieren Sie von den neuesten UBIKA-Security-Patterns und der Begleitung durch unsere Experten, um den bestm\u00f6glichen Schutz mit Ihrer L\u00f6sung zu erreichen. Einschlie\u00dflich Implementierung oder Anpassung eines standardisierten gemeinsamen Workflows zur Vermeidung von False Positives.<\/p>\r\n        <ul class=\"uc-meta\">\r\n          <li><i class=\"fa-solid fa-cube\"><\/i> <strong>WAAP Gateway<\/strong><\/li>\r\n          <li><i class=\"fa-solid fa-plug\"><\/i> Remote-Zugriff auf die WAAP<\/li>\r\n        <\/ul>\r\n      <\/article>\r\n    <\/div>\r\n<\/div>\r\n\r\n<p class=\"uc-foot\" style=\"margin-top:2.6rem\">Die Preise f\u00fcr einzelne Tickets und Ticket-Pakete erhalten Sie von Ihrem UBIKA-Vertriebskontakt. <a href=\"https:\/\/www.ubikasec.com\/demo\/\" style=\"color:var(--ubk-blue);font-weight:700;text-decoration:underline;text-underline-offset:4px\">Angebot anfordern<\/a><\/p>","background":"bg-gradient-lightblue-white-bc","padding_top":"pt-medium","padding_bottom":"pb-xlarge","decoration":"deco-none","separator_top":false,"separator_top_color":"sep-white","separator_bottom":false,"separator_bottom_color":"sep-white","unique_id":""},{"acf_fc_layout":"heading","mod_eyebrow":"","mod_eyebrow_color":"clr-purple","mod_title":"Sie haben einen <span>punktuellen Bedarf<\/span>?","mod_title_color":"clr-white","mod_title_alignment":"align-center","mod_wysiwyg":"Bestellen Sie Service-Tickets und nutzen Sie die Expertise unserer Consultants, ohne ein vollst\u00e4ndiges Projekt aufzusetzen.","mod_wysiwyg_theme":"content-text-dark","background":"bg-gradient-purple-darkpurple-ml","padding_top":"pt-xlarge","padding_bottom":"pt-none","decoration":"deco-none","separator_top":false,"separator_top_color":"sep-white","separator_bottom":false,"separator_bottom_color":"sep-white","unique_id":""},{"acf_fc_layout":"buttons_advanced","button":[{"advanced_link":{"type":"post","value":"32","title":"Service-Tickets bestellen","target":false},"button_style":"cta-turquoise-white"},{"advanced_link":{"type":"post","value":"54","title":"Zur\u00fcck zu UBIKARE","target":false},"button_style":"cta-line-white-turquoise"}],"background":"bg-gradient-purple-darkpurple-ml","padding_top":"pt-medium","padding_bottom":"pb-xlarge","decoration":"deco-none","separator_top":false,"separator_top_color":"sep-white","separator_bottom":false,"separator_bottom_color":"sep-white","button_align":"align-center","unique_id":""}],"custom_css":"\/* Global Navigation - 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