UBIKARE — Services by UBIKA
UBIKARE, the full range of services offered by UBIKA
A core support service included from the moment you become a customer, plus 5 optional service components that can be combined according to your level of autonomy, your challenges and your budget.
UBIKARE, an offering built around 6 complementary service components
UBIKARE brings together all the services offered to you by UBIKA.
UBIKARE consists of 6 complementary service components:
- One core component, available as soon as you become a UBIKA customer: the Technical Support Center
- 5 optional and complementary components, depending on the level of service and autonomy you require, with options to suit every budget
Each of these components is described in detail in this section.
Training
Learn and become certified, either on-site or remotely, through public or private training sessions. UBIKA certification delivered by a Qualiopi-certified training provider.
Standard Services
Predefined, fixed-price services for an optimal WAAP experience: onboarding, audits, ticket reviews and RTC.
Service Tickets
Prepaid service tickets for simple, short-term and occasional needs. Fast execution, flexibility and controlled costs.
Consulting
Tailored services to design, deploy, maintain, operate and continuously improve your WAAP.
Managed Services
Entrust our experts with the implementation and operation of your WAAP SaaS solution (Cloud Protector), from build to run.
Which service component for which need?
Become more autonomous
Your teams want to manage and operate the solution themselves, all the way through to certification.
Address an occasional need
A batch of false positives, a workflow to create or an update to perform: get a few hours of expert assistance without launching a full project.
Start with the right framework
Onboarding, WAAP audits, ticket reviews or quarterly account reviews, with a predefined scope and price.
Structure a project
Architecture, deployment, migration or upgrades: tailored support sized to your specific project.
Delegate operations
Entrust the implementation and day-to-day operation of your WAAP SaaS solution to our experts, from build to run.
Get assistance with an issue
The core service included from the start: ticketing, issue resolution, security updates and access to the documentation portal.
What our customers said in 2025
4,82
CSAT / 5
Customer satisfaction when a ticket is closed
71,34
NPS
Net Promoter Score, on a scale from −100 to +100
4,74
Product satisfaction / 5
How our customers rate our solutions
At UBIKA, customer satisfaction is at the heart of everything we do. The quality of our technical support is an essential part of this commitment.
Have a question about UBIKARE?
Our Customer Care team helps you choose the level of support and the service components best suited to your environment and business needs.